Shipping generally takes 3-4 business days.
Shipping in the US is always FREE.
You have 20 days from the date of receipt to return your item for a refund to the original form of payment at the original payment price.
If an item is received after the 20 day policy the package will be returned to you. We do not accept returns or issue refunds on items that have been washed, worn or otherwise altered. All original tags must be attached for a full refund. We do not offer in-store credit.
We are not responsible for return shipping charges.
We are not responsible for stolen or lost packages while in transit. You will need to contact USPS for that. We highly recommend purchasing Route shipping insurance at checkout.
All SALE items are final.
To start a return, send us an email to firstname.lastname@example.org and include your Name, Order # and what item(s) you are returning.
Please send returns to:
PO Box 928
Layton, UT 84041
*If the return is due to a mistake on our part, please email us and we will send you a prepaid return shipping label via email.
Simply purchase the item you are wanting in a new order (before it sells out).
Send your unwanted item (that is unworn, with original tags attached) back within the 20 days to receive a full refund.
All unwanted items must be received within the 20 day window, no exceptions will be made.
What is Route shipping insurance?
-For a very small fee, Route will insure your purchase and track your order delivery status.
How soon will I get my refund?
-Once your item is received and inspected, you will get your refund typically within 2-3 business days.
What items are non-refundable?
-Items purchased from our final sale section.
-Washed, worn, tags removed, or otherwise altered items.
-Any item purchased during our seasonal sale, at a discount of 30%, or otherwise noted as a stipulation of the sale or promotion.